coopertrend.com Returns & Replacements
At coopertrend.com, we want you to be completely delighted with your purchase. If for any reason you are not satisfied, we are happy to offer a return or exchange for unworn items within 30 days of receipt.
Returns & Exchange Policy
We offer a 30-day returns and exchange policy on all full-price items. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, in its original packaging with all tags attached, and accompanied by a valid proof of purchase.
Final Sale Items
All items marked ‘Final Sale’ at the point of purchase are non-returnable and non-refundable. This includes, but is not limited to, items purchased during promotional sales events or those identified as final sale.
How to Return an Item
To initiate a return or exchange, please visit our Returns Portal at coopertrend.com. You will be guided through the simple process and provided with a pre-paid shipping label to return your items to us. Please ensure you use the official returns portal, as returns sent directly to our distribution centre without prior authorisation cannot be processed.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed automatically to your original method of payment. You will receive a credit typically within a certain number of days, depending on your card issuer’s policies.
For exchanges, we will dispatch your requested item as soon as we have processed the return of the original item, subject to availability.
Damaged or Faulty Goods
We take great pride in the quality of our products. However, if you have received an item that is damaged or faulty, please accept our sincerest apologies. Please contact us immediately via our Returns Portal at coopertrend.com. We will gladly arrange a replacement, repair, or refund for the item in question. We may request photographs of the damage or fault to assist us in resolving the issue promptly and preventing future occurrences.
Return Shipping
We provide a complimentary returns service for UK customers. For our international customers, you are responsible for the cost of returning your items unless they are being returned due to an error on our part or because they are damaged or faulty. We recommend using a tracked and insured delivery service, as we cannot be held responsible for return parcels that are lost in transit.
Refunds
Upon receipt of your returned item and completion of our quality inspection, we will process your refund to the original payment method. Please note that shipping costs are non-refundable. If you received a promotional discount on your original order, the refunded amount will reflect the discounted price paid for the returned item(s).
General Conditions
We reserve the right to refuse a return or exchange if the item shows signs of wear, has been used, is damaged, or is returned without its original tags and packaging. In such instances, the item will be sent back to the customer.
We reserve the right to amend this returns and replacements policy at any time.