General

What is your returns policy?
We offer a 30-day returns policy from the date of purchase. Items must be in their original, unworn, unwashed condition with all tags attached. For hygiene reasons, we are unable to accept returns on face coverings.

Do you offer exchanges?
We do not offer direct exchanges. If you wish to exchange an item, we recommend returning it for a refund and placing a new order for the desired item.

My item is faulty, what should I do?
We are sorry to hear this. All our products are carefully checked before dispatch. In the rare event an item is faulty, please contact our Customer Services team.

How do I return an item?
To initiate a return, please visit our Returns Centre. You will be responsible for the cost of the return postage unless the item is faulty. We recommend using a tracked and signed-for service, as we cannot be held responsible for items lost in transit.

How long will it take to receive my refund?
Once we receive your return, please allow up to 10 working days for your refund to be processed. You will receive an email confirmation once this has been completed. The time it takes for the refund to appear in your account will depend on your bank or card issuer.

I have returned my item but haven’t heard anything.
You will receive an email notification as soon as your return is processed. During busy periods, this can take up to 10 working days from its arrival at our warehouse.

Do you refund the original delivery charge?
The original delivery charge is non-refundable unless you are returning a faulty item.

Orders & Delivery

What are your delivery options?
We offer several delivery options, including Standard and Express services. Delivery times and costs will be calculated at checkout based on your location and order size.

How can I check my order status?
You will receive a shipping confirmation email with a tracking link once your order has been dispatched. You can also check the status by logging into your account.

I have not received my order confirmation email.
Please check your junk or spam folder. If it’s not there, you can log in to your account to view your order history, or contact our Customer Services team for assistance.

My order is showing as delivered but I haven’t received it.
Please first check with other members of your household or neighbours. If you are still unable to locate your parcel, please contact our Customer Services team with your order details, and we will investigate further with the courier.

Can I change my delivery address?
You can change your delivery address before your order has been dispatched. Once an order is placed, we process it very quickly. If you need to make a change, please contact us immediately. We are unable to amend the delivery address once the order has been shipped.

Do you deliver internationally?
Yes, we deliver to many countries worldwide. Delivery times and costs will be shown at checkout.

Will I have to pay customs or import duties?
For orders shipped outside the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

Product & Care

How should I care for my garment?
Each product has specific care instructions on its label. We recommend following these instructions carefully to maintain the quality of your garment. Generally, we advise washing at low temperatures and avoiding tumble drying.

Do your products come with a guarantee?
While we do not offer a standard guarantee, our products are crafted from high-quality materials for durability. We will always review any manufacturing faults on a case-by-case basis.

Do your trousers have belt loops?
Yes, the majority of our trousers and chinos feature belt loops. Some styles may also include side adjusters for a more tailored fit.

What is the fit of your clothing?
Our clothing is designed with a tailored, contemporary British fit. We recommend consulting our detailed size guides, available on each product page, to find your perfect size.

Can I request a catalogue or swatch?
We do not currently offer a physical catalogue. For the most accurate colour representation, please refer to the product images on our website.

Discounts & Promotions

Do you offer a discount for Armed Forces, Emergency Services or NHS personnel?
We are proud to support the Armed Forces, Emergency Services, and NHS personnel and offer a discount. Please visit our website for more information on how to verify your status.

Why is my discount code not working?
Please ensure you have entered the code correctly and that it is valid for the items in your shopping bag. Some promotional codes may have specific terms and conditions, such as minimum spend requirements or product exclusions.

Website & Account

How do I create an account?
You can create an account during the checkout process or by visiting the registration section on our website.

I have forgotten my password.
Click on the “Forgot your password?” link on the login page, and we will email you a link to reset it.

How do I update my newsletter preferences?
You can update your preferences by clicking the ‘unsubscribe’ link at the bottom of any newsletter email or by managing your settings in your online account.

Company

Do you have any retail stores?
We are an online retailer. You can shop our full collection at coopertrend.com.

Do you wholesale your products?
We currently do not offer a wholesale program.

How can I collaborate with you?
We are always open to hearing about collaboration opportunities. Please reach out to us via the contact form on our website.

Sustainability

What are you doing to be more sustainable?
We are committed to responsible manufacturing and reducing our environmental impact. This includes creating durable, long-lasting products and continuously reviewing our packaging and supply chain to be more sustainable.